We run the technology for businesses across the North Shore and the Merrimack Valley, covering the network, the cabling, the conference rooms, the backups and the support desk.
Any business that owns or licenses personal information about a Massachusetts resident is subject to 201 CMR 17.00, the Commonwealth's standards for protecting that information. It requires a written information security program and a specific set of controls, including secure access control, encryption of personal information travelling across public networks or held on portable devices, reasonably up to date security software, and oversight of service providers.
In our experience most small businesses here are closer to compliant than they fear on the technical controls and much further away on the written program, because nobody has ever sat down and produced one. We help with both, and we are clear about which parts are an IT job and which parts need your attorney.
The service provider oversight clause is worth reading if you are choosing an IT company, because it makes your provider's security posture your problem too.
A lot of the commercial space here is converted mill, converted house, or an office fit out in a building that has seen several. Cable paths are rarely obvious, risers are often shared, and the existing cabling is frequently a sediment of four previous tenants that nobody has ever labelled.
We start by documenting what is actually there, which on a first visit is often the single most valuable thing we do. Then we put in proper structured cabling, place access points for the building rather than for the ceiling grid, and segment the network so the guest WiFi, the building systems and your business data are not sharing one space.
Because we do the cabling ourselves, the design and the installation are the same conversation, and there is no gap between the two for problems to live in.
Hybrid meetings are where the technology is most visible and most often embarrassing. We specify and install conference room AV that matches the room and the platform your team actually runs on, with the display size, the microphone coverage and the camera chosen for the dimensions rather than ordered as a kit.
The part that matters is the handover. A room is finished when someone who has never seen it can walk in, join a meeting and be heard, without a cable swap or a phone call.
We are a short drive from most of the Merrimack Valley and the North Shore, which means on site is a normal part of the service rather than an escalation. Remote support handles the majority of day to day issues and it should, but there are problems that only get solved by someone standing in the room.
You get a written scope, a written response commitment, and your own documentation, passwords and licences held in a form you can take with you. We think a client should be able to leave easily, and we would rather earn the renewal.
An assessment first. We document the environment, identify what is actually causing the problems you have been working around, and give you a written picture with costs attached. That document is yours whether or not you hire us.
Then we agree a scope and a monthly figure, and we work the remediation in priority order. We separate the recurring support from the one off project work so you can see exactly what each is costing.
If your town is not listed, ask. LavIT Solutions works nationwide, with teams based in Loudon, New Hampshire and Dallas, Texas. The list above is simply where this crew is most often, and managed IT, cybersecurity and cloud work is delivered anywhere in the country.
It applies based on whether you hold personal information about Massachusetts residents, not on your headcount. A small practice with client records or a shop with employee files is in scope. The regulation does allow the program to be proportionate to the size and resources of the business, which is the part people miss.
Yes, and this is a good time to involve us. Cabling, network, conference rooms and access control are far cheaper to coordinate before a space is occupied, and the schedule risk in an office move is almost always in the technology.
Either. Co managed arrangements where we take the infrastructure, the network and the security while your existing person or provider keeps the applications and the users are common and often the best value.
It is written down before you sign, which is the only answer that should satisfy you. Typically monitoring, patching, backup management, security tooling, and a defined support commitment, with project work quoted separately so it is never a surprise.